Terms & Conditions

1 .    General

1.1.                 Fattal hotels Israel Website is an internet website providing, inter alia, information about Fattal hotels (hereinafter: Hotel). The website includes link to the main website of the Fattal hotels chain in www.fattal-hotels.com through which vacation packages in the Hotel and/or in the different hotels that are part of the Fattal hotels chain may be purchased, as provided in the website and the Fattal website (hereinafter respectively: Website and Fattal Website).

1.2.                 The Website is wholly-owned by Fattal Hotels Company Ltd. Private Company Number 51-067881-6 (hereinafter: the Company).

1.3.                 The Website is maintained and operated by Fattal Hotels Company Ltd. Private Company Number 51-067881-6 (hereinafter: Website Operator).

1.4.                 Ordering vacation packages in one or more of the Fattal hotels chain through the Fattal Website shall be performed in accordance with the provisions set forth in the Fattal Website and in accordance with the Fattal Website Terms and Conditions.

1.5.                 Use of the Website (within its meaning hereinabove), including filling in electronic forms in the Website and/or ordering any of the services provided by the Website and/or the Fattal Website constitute the user’s consent to all terms set forth in the Website without limitation and/or reservation and the user and/or anyone acting on his behalf shall raise no claim or demand, whether directly or indirectly, against the Website and/or the Company and/or the Website Operator and/or any of the owners and/or manager thereof and/or anyone acting on their behalf.

1.6.                 The provisions set forth in these Terms and Conditions are also applicable to use of the Website by any computer or another communication device (cellphone, laptops and so on).

1.7.                 In this Website words signifying one gender shall include the others and words signifying the singular shall include the plural and vice versa where appropriate.

1.8.                 These Terms and Conditions and the Terms and Conditions of the Fattal Website are complementary and shall not derogate from each other.

1.9.                 The headings of the sections will serve for the purpose of orientation and convenience only, and will not serve for the purpose of interpreting these Terms and Conditions.

            

2.   Website terms of use

2.1.                 Any person may use the Website, subject to satisfying the following conditions in the aggregate: (a) the User is competent to perform binding legal actions; (b) the User is at least 18 years of age; (c) the User lives in Israel; (d) the User has an email address.

2.2.                 Some of the Services provided in the Website are subject to filling in a registration form in the framework of which the user will be required, inter alia, to grant his consent to the Terms of Service and the instructions set forth in these Terms and Conditions, and provide identification details about himself.

2.3.                 The Company and/or the Website Operator shall not be held liable for the content and nature of the information displayed and published in the Website originating in any third parties, and the user shall raise no claim or demand against the Company concerning this matter.

2.4.                 The User hereby declares that he is aware that use of the Website involves risks both due to the technology involved with provision of the Services and due to people using the internet in general.

2.5.                 This Website or content thereof may not be used for commercial or other purposes, save as provided in these Terms and Conditions, without obtaining the Company’s prior and written approval. To dispel any doubt it is clarified that the User may use the Website only for the purpose of ordering and purchasing the Services and/or obtaining information from the Company.

2.6.                 The Company shall not be held liable for any kind of damage caused as a result of failure and/or delay of any kind that is caused due to use of the Website and/or from attempted use thereof, including use for the purpose of ordering the Services and/or information, and the User shall raise no demand and/or claim against the Company and the Website Operator and/or anyone acting on his behalf in connection with the said.

2.7.                 The Company makes considerable efforts so that the information provided is as accurate and correct as possible, however the information does not provide a comprehensive, full or detailed account of all the matters described thereat and it provides general information only and is based upon, inter alia, information obtained by the Company from third parties.

2.8.                 The information is displayed in the Website “as is” and the Company and/or the Website Operator and/or owners and/or managers and/or employees thereof and/or anyone acting on their behalf shall not be held liable for modifying the information according to the User’s requirements and shall not be held liable towards the User due to the User’s inability to use the information for any reason. The User undertakes to incur sole liability for the manner he uses the information.

             

3.    Buyer details and link to the order in the Fattal Website

3.1.                 A user interested in purchasing the Services through the Website will be required to provide details of the requested vacation and then he shall be directed to the Fattal Website for the purpose of ordering the vacation.

3.2.                 The user shall be required to fill in the other order details, including the user’s personal details, in the Fattal Website, subject to the provisions set forth in the Fattal Website and the Fattal Website Terms and Conditions.

3.3.                 It is clarified that the User is a private user only interested in ordering vacation and/or services from the Website for private use and not for the purpose of selling the proposed vacation and/or the proposed Services by way of collective sale and/or wholesale and/or sale and/or sale of more than 10 rooms per order for the same hotel at the same time. Use of the Website other than private use shall entitle the Company and/or the Website Operator to take all measures at their disposal in accordance with the provisions set forth in any law against the persons engaged in the collective sale as said.

3.4.                 It is clarified that the Company and/or the Website Operator and/or any of their owners and/or managers and/or employees thereof shall not be held liable, in any manner, for a mistake committed by the User when typing the purchase details in the Website or the Fattal Website including, however not limited to, a mistake in choosing the vacation package, date, number of beds, meals and any other Service ordered by the user through the Website, and the user hereby declares that he shall raise no demand and/or claim towards them.

3.5.                 Providing credit card details in the orders system is made for security purposes only. Payment for the Purchase shall be made directly at the hotel on the date of arrival.

3.6.                 Notwithstanding the said in section 3.5 hereinabove, in holidays and Peak Seasons within their meaning in the Fattal Website Terms and Conditions, the Company shall be entitled to charge the Purchase in advance (vacation costs) upon delivery of a prior notice to the user.

3.7.                 The Company shall be entitled not to approve the purchase order for any reason, at its sole discretion and without having to explain its decision, and the user shall raise no demand and/or claim against the Company concerning this matter.

3.8.                 The order cancellation policy, to the extent performed by the user, is detailed in the Fattal Website and shall be performed in accordance with the Fattal Website Terms and Conditions and in accordance with the provisions set forth in any law.

 

4.    Rooms check in and check out hours

4.1.                 In all the hotels of the Fattal chain in Israel, check in hour from Sunday to Friday is at 15:00, and check in to rooms on Shabbat (Saturdays) and/or holidays is shortly after the end of the Shabbat or the holiday.

4.2.                 In all the hotels of the Fattal chain in Israel, check out hours from Sunday to Friday are until 11:00 and check out hours in Saturdays and/or holidays is until 14:00.

4.3.                 A guest interested in late checkout, that is to say leaving his room after 11:00 (on weekdays) or after 14:00 (on Saturdays and holidays) and no later than 20:00, may do so at the time of arrival to the hotel (“Check-in Time”) by contacting the hotel staff. Approval of the said request is subject to the hotel’s sole discretion and subject to the occupancy of the hotel, approval of the hotel management, and shall be charged by an additional amount of NIS 150 per room, except for the Tel Aviv and Haifa areas where the additional amount is NIS 200. It is hereby clarified that guests shall raise no demand and/or claims against the Company and/or the hotel and/or anyone acting on their behalf in respect of the said charges, and by requesting the hotel to check out late the guest expresses his consent to charge his bill with late check-out fees as said.

4.4.                 In the event the hotel management approved late check-out as provided in section 4.3 hereinabove, and the guest checks out the room after 20:00 on that day, the guest shall be charged with another payment due to the said delay, calculated according to full board rate of an additional night in the hotel according to the hotel price list that is in effect at the time.

 

5.   “Sky” loyalty program

5.1.                 In order to join the Company’s “Sky” loyalty program, users are requested fill in the required details in the appropriate form in the Website. A Buyer who declared his membership in the loyalty program shall be entitled, in accordance with the Company’s policy, to receive special offers such as discounts, gift vouchers, email updates about special offers and events and more, at the sole discretion of the loyalty program management. Telephone for queries: 03-5110016/7; email: info@fattal.co.il.

5.2.                 A buyer, who is a member in one of Fattal chain loyalty programs, will receive benefits and discounts granted to program members at the time of filling in the purchase details. The buyer is obligated to present the membership card upon his arrival to the hotel in order to receive the discount offered to him at the time of placing the order. In the event the user cannot identify himself as a program member, the discount he received at the time of placing the order will be canceled and he will be charged with full payment, in accordance with the price that is in effect at the time.

5.3.                 It is emphasized that members of the loyalty program are not entitled to receive any additional discounts in addition to the discounts set forth in the accommodation prices published by the Company in the Website from time to time, unless otherwise stated.

5.4.                 It is clarified and agreed that in accordance with the provisions set forth by law, the Company shall be entitled to send email updates to any user joining to the Company’s loyalty program through the Website, by a specific permission granted at the time of registration to the loyalty program, and the user shall raise no demand and/or claim concerning this matter.

5.5.                 To dispel any doubt it is clarified that the terms of admission to the “Sky” loyalty program, the benefits granted by the program and additional details can be obtained in the following link: Sky Loyalty Program Terms And Conditions. It is clarified that these Terms and Conditions, the Fattal Website Terms and Conditions and the Sky Club Terms and Conditions are complementary and do not derogate from each other.

    

6.    Ownership and copyright

6.1.                 Copyright in the Website and any other modules in connection with the Website are the Company’s sole property.

6.2.                 The trademarks and icons, including the logo displayed in this Website (hereinafter: Trademarks) are lawfully registered as the Company’s trademarks, it is prohibited to use these Trademarks for any purpose, without obtaining the Company’s prior and written approval.

6.3.                 By using the Website the user hereby declares that the Trademarks information and commercial secrets in connection with the Website are the Company’s property. It is hereby declared that the user may not use any of the Company’s rights and/or rights owned by any third party, including copyright and the Trademarks that are disclosed when using the Website. The services provided in the Website and all information contained therein is the Company’s property and they are protected by the copyright laws of the State of Israel.

6.4.                 The information specified in the Website or a part thereof may not be copied, distributed, advertised, sold, duplicated, transmitted, photocopied or modified without obtaining the Company’s prior and written consent. This instruction shall apply whether the information or a part thereof are owned by the Company or any third party, except for circumstances of download for personal and non-commercial use.

6.5.                 The User undertakes not to change the information or change it for any other purpose, or act in any manner that can damage the correctness of the information and reliability thereof or the Company’s reputation and goodwill as being owner of copyright therein, or any other entity on its behalf.

6.6.                 In order to display and/or provide a link to the Website in other websites in the internet the Company’s prior and written approval must be obtained.

 

7.    Information security and privacy protection

7.1.                 The Company shall not communicate the personal details of the user to any other entity.

7.2.                 Notwithstanding the foregoing, the Company shall be entitled to communicate the personal details of a user to a third party in the event the User committed an act or omission that harm and/or that may harm the Company and/or any third parties or the User made use of the Company’s Services for the purpose of committing an illegal act and/or if the Company received a judicial order instructing it to deliver the User details to a third party and in any conflict or legal proceedings.

        

8.    General

8.1.                 The number of rooms in the Company’s hotels is limited and placing an order is based upon an available room only at the time of placing the order.

8.2.                 The Company may cancel or change the terms of placing orders and all prices published in the Website at all times subject to changing the Terms and Conditions and this shall be at its sole discretion.

8.3.                 The Company shall be entitled, at its sole discretion and without giving notice, to modify these Terms and Conditions, the Website terms of use, the Website structure, content, appearance, including scope and availability of the services offered therein and any other aspect involved with the Website and operation thereof. The said modifications shall come into effect from the date of their publication in the Website and any said modification shall become immediately effective from the time of its publication and thereafter and there user shall be obligated to act in accordance with the said modification unless otherwise expressly stated.

8.4.                 No double offers or discounts shall be offered in any event when placing an order through the Website and/or in the Fattal Website, unless otherwise stated expressly.

8.5.                 Stay in the Company’s hotels is for adults from the age of 21 only; stay of children and youth under the age of 18 will be allowed only when accompanied by an adult who is 21 years old and above.

8.6.                 For the purpose of the order – “baby” up to the age of 2; “child” anyone between the ages 2-12.

8.7.                 All photos displayed in the Website are for illustration purposes only – since photos are displayed on the user’s computer screen and/or are printed by the user from the computer screen there may be differences between the appearance of the hotels and/or the Services and/or the rooms displayed in the photos and their actual appearance.

8.8.                 The Website contains links (hereinafter: Links) to other internet websites (hereinafter: Linked Websites). The said Links are placed solely for the User’s convenience. The Company shall not be held liable for Links and/or Linked Websites and/or information contained therein and/or validity and/or correctness and/or legal status. Any use and/or logging into the Linked Websites are at the User’s sole responsibility, except for the link to the Fattal Website.

8.9.                 The Company and/or the Website Operator and/or owners and/or managers and/or workers thereof and/or anyone acting on their behalf shall not be held liable for the server through which the Website operates, including that the server is free from viruses and/or other elements that may harm the User’s personal computer when using the Website and/or purchasing Services through the Website and/or any other use of the Website, a delay in receiving information due to heavy traffic in communication lines, disruptions including omission, error, inaccurate information or correctness of the information as a result of defect and/or malfunction in means of communication, hardware or software installed in the User’s computer systems, the Company’s or for any other reason, and the User shall raise no demand and/or claim towards the Company and/or the Website Operator, and/or owners, managers, workers thereof and/or anyone acting on their behalf in connection with the said harm.

8.10.             The Company shall not be held liable for any illegal activities committed, to the extent committed, by any of the Users in the Website and/or any other entity over which it has no control.

8.11.             Any dispute and/or difference of opinion in connection with these Terms and Conditions and/or the Website shall be solely governed by the laws of the State of Israel and decided by the competent courts in the city of Tel Aviv – Yafo.

8.12.             The Website Terms and Conditions are kept in the Company’s offices in the following address: 132 Menachem Begin Rd., Azrieli Towers, Triangle Building, floor 35, Tel Aviv.

The Company’s contact details: Tel.: 03-5110016/7; email: info@fattal.co.il